- ZOIPER CALL FAILURE UPDATE
- ZOIPER CALL FAILURE REGISTRATION
- ZOIPER CALL FAILURE PASSWORD
- ZOIPER CALL FAILURE PC
Look for other answers on these pages: Frequently asked questions and Help Report bugsīefore request our help please read all things above. The video stream does not reach the softphone from the server, most likely due to the wrong network route, NAT, or firewall. This issue is similar to the "one directional sound" problem. Make sure hardware acceleration is not broken. Often SIP server does not support TCP.Īpplication crash or restart when making video calls. If there is a big delay when you make a call, try to switch from TCP+UDP to UDP transport. Long initialization time when making calls Try disabling Session Timers if your calls drop after XX sec/min (not recommended as a permanent solution).Leave only one active network connection or manlally select the local IP address (or enter your public IP address) in the account setup window."SIP ALG" may interfere with the correct rewriting of IP. If you can't change PBX configuration, you can try to enable "Allow IP rewrite" feature, that will do that work on the softphone side and if possible disable "SIP ALG" in the router/routers settings. For example, for Asterisk you must add "nat = auto_force_rport,auto_comedia" to the sip.conf file. If possible, you should configure your PBX to support NAT. This may happen if you use one or more routers (with NAT) on the way to the PBX, or if your computer has multiple network connections. Check your PBX configuration, NAT support.Try calling from another computer, using a different router or other internet connection.Try to set the source port in the microsip settings to 5060.Try with UDP, TCP, TLS transport, one by one.Disable SIP ALG in the router settings.Make sure you dial the correct number and in the correct format, with the correct prefix, etc (often not found error).Check fields: username, password, domain, server, proxy. Make sure your SIP account configuration is correct.Test with a clean installation of microsip, where all additional features are disabled by default ( remark 1).Same for RDP connections.Įrror: "An invalid Parameter was passed to a system function".Īllow access to the microphone in Kaspersky Anti-virus settings. To make calls you must have input and output sound device in your system. Speakers and microphone both are required.
ZOIPER CALL FAILURE UPDATE
Error #450001" (after Windows 10 update 1803).įix microphone permission in the Windows settings (Windows Settings => Privacy => Microphone).Įrror: "Unable to find default audio device".
When trying to make a call a message is showed:Įrror: "Unable to open sound device: Undefined external error. This can help when SIP service configured not the best way.
Try to add " hide" suffix to SIP proxy, example " hide". "Internal server error" or similar error.
ZOIPER CALL FAILURE PC
Some SIP providers require that you enable the STUN server if your PC does not have a public IP address. The proxy and login are often empty, but you must specify them if required by your SIP provider. You can also try spoofing the user agent string in the ini file.Įrror: "Forbidden", "Incorrect password" or similar.Ĭheck your SIP server, domain, username, password. Make sure you have entered correct "SIP server", "SIP proxy" (if needed), "Transport". "Service unavailable", "bad gateway" or similar error.
ZOIPER CALL FAILURE PASSWORD
Username, login, password and domain are also used in registration.Īfter successful registration, you will see a green icon and the status "Online" in statusbar. If you leave the SIP server empty, you can make calls but not be able to receive. To do this, you must specify the SIP server.
ZOIPER CALL FAILURE REGISTRATION
Registration is required to receive incoming calls.
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